Privacy Policy

Effective Date: 1 January 2026

Last Updated: 15 June 2026

Feels Like A Win ("we", "us") operates feelslikeawin.com, a free social casino entertainment platform. This Privacy Policy explains what personal information we collect, how we use it, whom we share it with, and what choices you have. We are committed to handling data responsibly and in compliance with applicable privacy laws including, where applicable, the UK GDPR and EU GDPR.

1. Data Controller

The data controller responsible for your personal information is Feels Like A Win. For privacy enquiries contact privacy@feelslikeawin.com.

2. Information We Collect

Information you provide: When you contact us, register an account, or subscribe to Win Credits plans, we may collect your name, email address, message content, and billing-related identifiers processed by our payment partners (we do not store full card numbers).

Automatically collected data: When you visit the Platform we may collect IP address, browser type and version, operating system, device type, referring URL, pages viewed, session duration, and general geographic location derived from IP (country/region level).

Cookies and similar technologies: We use cookies, local storage, and similar tools as described in our Cookie Policy. This includes age-verification status and cookie consent preferences stored locally on your device.

Game and usage data: We may collect anonymised or pseudonymised data about game sessions, feature usage, and technical performance to improve our social casino experience.

3. Legal Bases for Processing (EEA/UK)

Where GDPR applies, we process personal data on the following bases: (a) Contract — to provide the Platform and optional Subscriptions you request; (b) Legitimate interests — to secure, improve, and analyse our services, prevent fraud, and communicate about the Platform; (c) Consent — for non-essential cookies and certain marketing where required; (d) Legal obligation — to comply with applicable laws.

4. How We Use Your Information

• Operate, maintain, and improve feelslikeawin.com and our games
• Respond to contact form submissions and support requests
• Process optional Subscription payments through certified third-party providers
• Verify age eligibility and enforce our Terms
• Monitor security, detect abuse, and prevent fraud
• Analyse aggregated usage trends to enhance user experience
• Send service-related communications (e.g. account or billing notices)
• Comply with legal obligations and enforce our policies

We do not sell your personal information to third parties.

5. Sharing and Disclosure

We may share information with: (a) Service providers — hosting, analytics, payment processing, email delivery, and customer support vendors bound by confidentiality obligations; (b) Legal authorities — when required by law, court order, or to protect rights and safety; (c) Business transfers — in connection with a merger, acquisition, or asset sale, subject to continued protection of your data.

Our payment partners process transactions under their own privacy policies. We encourage you to review those policies when subscribing.

6. International Transfers

Your data may be processed in countries outside your residence. Where required, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to protect personal data transferred internationally.

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, unless a longer period is required by law. Contact form data is typically retained for up to twenty-four months. Account and billing records may be kept longer for legal, tax, and audit purposes. Anonymised analytics may be retained indefinitely.

8. Security

We implement technical and organisational measures including encryption in transit (HTTPS), access controls, and regular security reviews. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights to access, rectify, erase, restrict, or port your personal data, and to object to or withdraw consent for certain processing. To exercise rights, email privacy@feelslikeawin.com. We will respond within applicable statutory timeframes. You may lodge a complaint with your local data protection authority.

10. Children's Privacy

The Platform is not directed at anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided data, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date will reflect revisions. Material changes will be communicated via the Platform or email where appropriate.

12. Contact

Privacy enquiries: privacy@feelslikeawin.com. General contact: Contact page.