1. Introduction to our Privacy Practices
At Feels Like A Win Club, your privacy is as exclusive as our Midnight Velvet Lounge. We are committed to protecting the personal information you share with us while enjoying our free-to-play social casino games. This policy outlines exactly what information we collect, how it is used to enhance your virtual experience, and the steps we take to safeguard it.
2. Data Collected During Social Gameplay
When you enter the Lounge, we collect basic account information such as your chosen username, email address, and gameplay statistics (including your Velvet Chips balance and progression in features like The VIP Guestbook). We do not collect financial information or payment details, as our platform is strictly a no-real-money social casino.
3. Cookie Usage for Session State
To maintain the seamless atmosphere of the Lounge, we use cookies and similar tracking technologies. These strictly necessary cookies ensure your session remains active, remembering your preferences and your current virtual chip count across visits. We also use performance cookies to understand how our patrons navigate the club, allowing us to improve our simulated gaming environment.
4. Advertising and Analytics Partners
We partner with trusted analytics providers to measure the performance of our games like Jazz Reels and Rouge Roulette. These partners may use anonymized data to help us optimize game mechanics and deliver relevant, non-intrusive promotional content regarding our social casino features. We do not sell your personal data to third parties.
5. Data Protection Mechanisms
We employ industry-standard security measures, including encryption and secure server hosting, to protect your data against unauthorized access, alteration, or destruction. The Velvet Lounge's digital doors are heavily guarded, ensuring that your social gaming experience remains secure and private at all times.
6. Data Retention Period
We retain your personal data only for as long as your account is active or as needed to provide you with our social casino services. If you choose to close your account, we will securely delete or anonymize your information in accordance with applicable laws, keeping only what is required for legal and compliance purposes.
7. Your Rights Under Privacy Laws
Depending on your jurisdiction, you have the right to access, correct, or request the deletion of your personal data held by Velvet Win Club Entertainment Inc. You may also opt-out of non-essential cookies and marketing communications at any time through your account settings or by contacting our support team.
8. Contacting the Privacy Desk
If you have any questions, concerns, or requests regarding this Privacy and Cookies Policy, please reach out to our dedicated privacy desk. We are here to ensure your experience in the Lounge is transparent and secure.
Need further assistance?
Contact our support team anytime at support@feelslikeawin.com or write to us at 145 King St W, Suite 200, Toronto, ON M5H 1J8, Canada.